Air France ORD Terminal – O’Hare International Airport

Air France operates from Terminal 5 at O’Hare International Airport (ORD). The Air France ORD terminal includes a check-in counter, departure gate, and a range of amenities that help passengers with a smooth journey.

Here is everything you need to know about the O’Hare International Airport Air France Terminal, and what passengers can expect at the newly renovated Terminal 5.

Quick Details About the Air France Terminal at ORD

Refer to this table for all the detailed information about the ORD Airport Air France Terminal 5: 

Airline Name	Air France
Air France IATA Code	AF
Air France ICAO Code	AFR
Airport Name	O’Hare International Airport
Airport IATA Code	ORD
Airport ICAO Code	KORD
Arrival Terminal	Terminal 5
Departure Terminal	Terminal 5
Ticket Counter	Departure Hall, Terminal 5
Ticket Counter Hours	24 hours, 7 days a week
O’Hare International Airport Address	10000 W Balmoral Ave, Chicago, IL 60666, United States
Official Website	https://wwws.airfrance.in/

What Terminal is Air France at O’Hare International Airport?

Air France uses Terminal 5 at O’Hare International Airport. This airport is the airline’s primary hub, offering an international gateway for flights to South America and Trans-Pacific destinations. Passengers traveling from ORD Terminal must arrive at least 3 hours before departure to ensure smooth boarding. The Air France check-in at the airport. To check the live status of the flight, visit the ORD’s website to see if there is a change in the time due to any operational reasons.

Air France ORD Departures Terminal 

Air France flights depart from Terminal 5 at O’Hare International Airport. Terminal 5 is dedicated to international travelers and is well-equipped to handle the peak rush for international departure. Once you arrive at Air France O’Hare International Airport Terminal 5, head to the check-in counter, to check in at ORD Airport, you must arrive 3 hours before the scheduled departure. 

Air France ORD Arrivals Terminal

The Air France flights arrive at Terminal 5, which is adequately designed to handle the international arriving traffic, providing passengers with a streamlined immigration and baggage retrieval process. When you arrive at Air France Terminal O’Hare International Airport, proceed to the Customs Border Protection (CBP) area.

Air France Lost & Found at O’Hare International Airport

Passengers whose baggage has been delayed at Air France ORD Terminal Arrival must immediately report to the airline’s executive upon arrival. 

Passengers who have left the airport must report the missing baggage within 21 days from the arrival date. Make sure to keep the receipts of the items that are purchased last minute. These items could be medication, undergarments, and essential toiletries.

At times our baggage gets damaged during transport. Regular handling of baggage may lead to dents and scratches. In that case, the airline is not responsible for the smaller damages.

Travel Services Available at Air France ORD Terminal

At Air France ORD Terminal 5, passengers can access a range of travel services which include check-in, flight cancellation, last-minute flight reservation, baggage services, and more. 

• Add baggage – At the airport, you can add additional baggage, which includes oversized as well as overweight baggage. You can also use Miles at ORD Terminal to purchase your baggage options.
• Seat selection – Air France Economy Class gives you the option to select the seat at the time of check-in. Passengers also have the option to upgrade the seats to extra legroom or purchase an empty seat at the airport.
• Special assistance – Pregnant women, senior travelers, and passengers with reduced mobility can request wheelchair assistance or escort service with Air France at the check-in counter. No additional fee will be charged. 
• Traveling with a pet – The airline allows small cats and dogs that weigh 8 kg (with their kennel) to travel in the hold. The booking must be completed online 48 hours before departure. Passengers traveling with pets must arrive 3 hours before departure at the Air France Terminal ORD. 
• SkyPriority – Purchase SkyPriority at the airport and you get priority access at the airport from check-in, baggage drop-off, and delivery, to security and boarding. Once you purchase the SkyPriority, the logo will appear on your printed boarding pass. 

Flight delays at Air France ORD Terminal

If the flight is delayed for 2 hours or more at Air France Terminal ORD, passengers are entitled to the following under the Right To Care –

• Meals and/or refreshments
• Hotel/accommodation in case there is an overnight delay
• 1 prepaid phone voucher 

Passengers are also entitled to compensation if the flight delay happens for 3 hours or more. The compensation includes – 

Flight Distance	Compensation Amount
Flights up to 1,500 km	378 USD
Flights between 1,500 and 3,500 km	540 USD
Flights above 3500 km or a delay beyond 4h	864 USD

The compensation would be provided in the form of a credit voucher which remains valid for 1 year from the date of issue. Air France does not offer compensation due to extraordinary circumstances which are not under the control of the airline. This includes bad weather, strikes, political unrest, and other related circumstances. 

Facilities/Amenities at Air France ORD Terminal 

Refer to this list below to understand the range of amenities available at Air France ORD Terminal 5 – 

Shopping/Dining Options at ORD Terminal

Below is the list of locations where all shops, restaurants, and other services are available at the ORD Airport Air France Terminal –

Restaurant	Shop
Five Borough Food Hall	Hugo Boss
McDonald’s	Pack N Go
Shake Shack	DFS Duty-Free
Peets Coffee & Tea	Coach
The Palm Bar & Grille	Brooks Brothers
La Brea Bakery	Kate Spade
Pizza Vino	Michael Kors
Bento Sushi	Pandora
Blue Point Brewery	Corsa Collections
Dunkin Donuts	Hudson

Map of the Air France Terminal at ORD

Navigating Air France Terminal O’Hare International Airport is a cakewalk with our detailed map that will help you identify key locations like the check-in counter, parking, security checkpoints, boarding gates, lounges, shopping outlets, and all other amenities.

Contact Details for Air France at ORD Airport Terminal

Refer to the table below to explore other modes of communication to reach out to the airline’s executives at ORD Terminal – 

Twitter	https://x.com/airfrance
Facebook	https://www.facebook.com/airfrance
Instagram	https://www.instagram.com/airfrance/
Phone Number	1 800-832-6352

Here is a list of Air France Terminals around the world.

Air France Terminal O’Hare International Airport offers a comfortable and quality travel experience, thanks to the state-of-the-art infrastructure alongside services that help passengers plan their travel efficiently. Every aspect of the travel services offered by Air France at Terminal 5 is meant for comfort and removing every hassle besides empowering passengers at every step of the travel. 

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