Pegasus Airlines ZAG Terminal – Zagreb Airport

Pegasus Airlines operates from Terminal 1 at Zagreb Airport (ZAG). At the Zagreb Airport, the airline boasts a comfortable and hassle-free ecosystem thanks to the world-class infrastructure that helps enhance passengers’ travel experience. Here’s a comprehensive overview of Pegasus Airlines Zagreb Airport Terminal, the services available for the passengers, and the essential contacts you need for hassle-free travel.

Pegasus Airlines ZAG Terminal – Zagreb Airport

Refer to the table below for all the necessary information about Pegasus Airlines ZAG Terminal –

Airline Name	Pegasus Airlines
Pegasus Airlines IATA Code	PC
Pegasus Airlines ICAO Code	PGT
Airport Name	Zagreb Airport
Airport IATA Code	ZAG
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	Ul. Rudolfa Fizira 21, 10410, Velika Gorica, Croatia
Official Website	https://www.flypgs.com/

What Terminal is Pegasus Airlines at ZAG?

Pegasus Airlines operates out of Zagreb Airport Terminal 1, primarily used for international flights. Known for its world-class facilities, Terminal 1 at ZAG ensures a smooth and hassle-free travel experience. The terminal offers state-of-the-art amenities including dining options, duty-free shops, fashion boutiques, children’s play areas, and other services that cater to the diverse passengers’ needs.

Pegasus Airlines ZAG Departures Terminal

Pegasus Airlines departs from Terminal 1 at Zagreb Airport as the terminal handles all the international traffic. The Pegasus Airlines ZAG Terminal has modern facilities ensuring a comfortable and smooth travel journey. The Pegagus check-in counter opens 3 hours before up until 45 minutes before departure. It is advisable to complete the check-in online to avoid long queues at the airport.

Pegasus Airlines ZAG Arrivals Terminal

Pegasus Airlines flights arrive at Terminal 1 of the Zagreb Airport. This terminal is specifically dedicated to international travelers, offering a range of services and amenities for hassle-free travel. For passengers requiring assistance related to baggage issues, there’s a dedicated Lost and Found counter operated by Pegasus Airlines at the Arrivals area.

Pegasus Airlines Lost and Found Service at ZAG Terminal

For passengers whose baggage is lost at Pegasus Airlines Zagreb Airport Terminal, the airline will make every serious effort to locate their bags and return them as soon as possible. For passengers whose baggage has been delayed at the ZAG terminal there are 2 options –

• You need to report the missing baggage before leaving the Zagreb Airport. The airline will issue a unique reference number that will help track your lost baggage.
• If you have left the airport, you can file the delayed or damaged baggage report online.

Passengers whose bags are missing 5 days after the arrival need to provide a detailed description of the baggage. In unfortunate events where bags is still missing after 21 days, the bags will be considered as lost. Passengers are entitled to lost baggage compensation.

Travel Services Offered at Pegasus Airlines ZAG Terminal

At the Pegasus Airlines ZAG Terminal, the airline offers the following services for a seamless travel experience. The airline also offers services that help passengers with onward travel.

• Seat selection – Passengers at the ZAG terminal can request extra legroom, front seats, window seats, aisle seats, and other seats for a fee. The seat selection can be requested at the time of check-in and must be completed 60 minutes before departure.
• Pegasus Flex – Passengers at the airline’s counter can add Pegasus Flex which gives them the option to change or cancel the flight by offering flexibility to their booking. Passengers have the option to cancel the flight up to 3 hours at the airport without paying any fee.
• Add Baggage – Need to add an extra baggage allowance at the ZAG airport. The Pegasus Airlines representatives will help passengers add extra bags and is subject to a fee. The airline offers a 20 kg checked luggage allowance for each bag per passenger.
• Fly & watch – Passengers can also subscribe for Fly & watch service that helps passengers with onboard entertainment. The package helps passengers access movies, TV shows, Music & Podcasts, News & Magazines, Games, City Guides, and flight information.
• Airport transfer – Pegasus Airlines Zagreb Airport Terminal offers a VIP/Airport Transfer Shuttle that offers end-to-end travel for passengers at highly discounted fares.

Pegasus Airlines Flight Delay Compensation at ZAG Terminal

Passengers whose flight is delayed between 15 minutes and 1 hour at Pegasus Airlines ZAG Terminal are given advanced notification at the airport. If there is a delay between 1 hour and 2 hours, passengers will receive 2 free phone calls or email services. For a flight delay between 2 hours and 3 hours, passengers are eligible to free meals/refreshments and communication assistance as mentioned above. For a flight delay between 3 hours and 5 hours, passengers will receive free flight change and accommodation if the delay occurs overnight. If there is a flight delay of 5 hours or more, passengers are eligible to the following –

• 2 free phone calls
• Complimentary meals and refreshments
• Overnight accommodation
• Daytime accommodation for sick, elderly, or disabled passengers
• Eligible for flight delay compensation

Facilities/Amenities at Pegasus Airlines ZAG Terminal

For a quality travel experience, Pegasus Airlines ZAG Terminal offers world-class amenities not only help you navigate smoothly but also help you spend quality time at the airport while you wait for your flight. These amenities include –

Map for Pegasus Airlines Zagreb Airport Terminal

Refer to the Zagreb Airport Terminal 1 map below to identify all the services and amenities available here.

Contact Pegasus Airlines ZAG Terminal – Zagreb Airport

Refer to the table below to explore other modes of communication to reach out to the airline’s executives at the Pegasus Airlines ZAG Terminal –

Twitter	https://twitter.com/flymepegasus
Facebook	https://www.facebook.com/pegasusairlines
Instagram	https://www.instagram.com/pegasusairlines
Phone Number	00 90 850 250 6777

Pegasus Airlines ZAG Terminal offers the utmost comfort in the form of prompt travel services and world-class amenities. These facilities not only enhance their quality travel experience but also ensure flexibility and affordability to their travel. The airline also offers onward travel services at affordable costs that help even a new traveler at the ZAG airport with greater guidance and seamless travel options.

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