Lion Air AKL Terminal – Auckland Airport

Lion Air flights handle departures and arrivals at International Terminal at Auckland Airport (AKL). The Lion Air AKL Terminal caters especially to international travelers making it a comfortable hub for travelers flying from Southeast Asia, the Pacific, and the Middle East.

Here’s a detailed overview of all services and amenities at Lion Air AKL terminal and other necessary information for hassle-free navigation at the airport.

Key Highlights of Lion Air Terminal at AKL Airport

Below is the overview of all the basic information available about Lion Air AKL terminal:

Airline Name	Lion Air
Lion Air IATA Code	JT
Lion Air ICAO Code	LNI
Airport Name	Auckland Airport
Airport IATA Code	AKL
Airport ICAO Code	NZAA
Arrival Terminal	International Terminal
Departure Terminal	International Terminal
Ticket Counter	Departure Hall, International Terminal
Address	Ray Emery Drive, Māngere, Auckland 2022, New Zealand
Working Hours	24 Hours
Official Website	https://www.lionair.co.id/

Which Terminal is Lion Air in Auckland Airport (AKL)?

Lion Air operates at International Terminal of Auckland Airport. International Terminal caters to Umrah flights and has recently been converted into an international low-cost carrier terminal.

International Terminal has plenty of shopping and dining options such as duty-free outlets, cafes, newsstands, and fine dining restaurants keeping passengers busy traveling on short-haul or long-haul flights.

Lion Air AKL Departures Terminal

Lion Air departs from International Terminal at Auckland Airport (AKL). Passengers flying outside Indonesia must complete the check-in 75 minutes before scheduled departure. Travelers flying with children, and pets or who have special requests to make must arrive 3 hours before scheduled departure.

Lion Air AKL Arrivals Terminal

The Lion Air flight arrives at International Terminal of Auckland Airport (AKL). Upon arrival, clear signage allows passengers to navigate International Terminal easily. The essential services offered at Lion Air AKL arrivals terminal include baggage claim, immigration, and customs, especially for international travelers.

What to Do if Baggage Is Delayed or Damaged at Lion Air AKL Terminal?

Lion Air AKL Terminal gives its best effort to deliver the checked luggage within a reasonable time.

If their baggage is delayed or damaged, they must report the issue at the Lost and Found counter. The airline will then issue a File Reference Number.

Passengers who have left items at the AKL Airport must file a complaint within 7 days for domestic flights and 21 days for international travel.

Travel Services Offered at Lion Air AKL Terminal

Passengers have the option to add certain travel services last minute at the Lion Air AKL terminal to enhance their travel experience. You can add insurance, request to change flights, select seats, complete check-in at the terminal, and more.

• Add Travel Insurance: Passengers traveling from Main Terminal can add travel insurance that will offer coverage for personal accidents, medical coverage due to accidents, travel delays, travel cancellations, trip curtailment, and more.
• Change Flight: Passengers can change travel plans at the last minute (up to 3 hours before departure) at Main Terminal. A difference in fare and a change fee may apply.
• Refund Request: Travelers who are willing to cancel the flight can do so at the airport 3 hours before departure. Tickets are valid for refund after 3 months from the date of departure.
• Seat Assignment: Passengers can purchase prepaid seats 2 hours before departure at the check-in counter. The airline offers extra legroom seats and emergency exit row seats for a fee.
• Add Meals: Pre-booked meals can be ordered 2 hours before departure at the check-in counter. The pre-booked meals are available for all travel routes.
• Involuntary Change: Passengers whose flight got canceled or have a significant schedule change can rebook the flight complimentarily. You can change the travel date no more than 3 days apart from the original departure date.

Dining/Shopping Options at Lion Air AKL Terminal

Lion Air KSR terminal has many retail outlets, including duty-free shopping, global fashion brands, and 24/7 convenience stores.

• DFS Duty-Free
• Batik Keris
• Periplus Bookstore
• The Executive

Besides, there are plenty of restaurants and cafes that are open 24 hours a day at International Terminal. These include:

Amenities/Facilities at AKL Terminal

Lion Air AKL terminal features several amenities such as free WiFi, charging pods, and ATMs. For relaxation, there are comfortable seating areas, family restrooms, prayer rooms, and multiple lounges for added luxury and convenience.

The ground transportation options include taxi- services, and shuttle buses connecting to other terminals and the city centers. These facilities include:

Hotels	Baby Care Facilities
Kids Zone	Information Desk
Luggage Storage & Lockers	Baggage Carts
Luggage Wrapping	Medical Centres
ATMs / Cash Machines	Banking Services
Currency Exchange	Spa & Salon Services
Smoking Areas	Prayer Rooms

Map of Lion Air AKL Terminal – Auckland Airport

For easy navigation, below is the interactive map for Lion Air AKL terminal. The map helps passengers locate key checkpoints like check-in, security areas, and baggage handling counters. Besides, the map helps passengers identify key amenities like restrooms, ATMs, currency exchange counters, and lounges, ensuring a quality travel experience.

Contact Lion Air AKL Terminal

Whether you assistance with flight reservations, need to make changes to your travel plans, or complete the airport check-in, you can contact the airline’s staff at Lion Air AKL Terminal through the contact number given below. You can also reach out to the International Terminal via social media handles like Facebook and Twitter.

Twitter	https://twitter.com/lionairgroup
Instagram	https://www.instagram.com/lion.air/?hl=en
Facebook	https://www.facebook.com/LionAirGroup/
Phone Number	64 9 275 0789

Lion Air Terminals Guide: Locations and Airport Terminals Worldwide.

To conclude, Lion Air AKL terminal offers a comprehensive range of travel services, especially to international travelers. Operating from International Terminal, the terminal features plenty of amenities and services as mentioned such as prayer rooms, a dining zone, special lanes for passengers with reduced mobility, and family restrooms.

With clear signage and world-class infrastructure, International Terminal ensures a convenient and comfortable travel experience for all passengers.

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