Icelandair AEY Terminal – Akureyri Airport

Icelandair operates at Main Terminal of Akureyri Airport (AEY). Icelandair AEY Terminal offers a smooth travel experience by offering world-class amenities, promoting hassle-free travel for international passengers. Main Terminal is dedicated to Icelandair passengers and is equipped with an array of amenities, shopping, and dining options. Let’s understand what services passengers can expect at Icelandair Main Terminal, and how passengers can make the most of it.

Icelandair AEY Terminal – Akureyri Airport

Here is the tabular view of all the essential information you need to know about Icelandair AEY Terminal:

Airline Name	Icelandair
Icelandair IATA Code	FI
Icelandair ICAO Code	ICE
Airport Name	Akureyri Airport
Airport IATA Code	AEY
Arrival Terminal	Main Terminal
Departure Terminal	Main Terminal
Ticket Counter	Departure Hall, Main Terminal
Address	Háskólabraut, 600 Akureyri, Iceland
Official Website	https://www.icelandair.com/

What Terminal is Icelandair at AEY Terminal?

Icelandair uses Main Terminal at Akureyri Airport as the terminal has plenty of amenities and services that enhance passengers’ travel experience. Passengers can also access last-minute services like flight booking, wheelchair service, flight changes, cancellations, and more to manage their travel efficiently. The Terminal has several shopping and dining options, ensuring passengers make the most of their waiting time.

Icelandair AEY Departures Terminal

Icelandair departs from Main Terminal at Akureyri Airport. Once you arrive at AEY, head to the check-in counter and complete the boarding process. The check-in counter operates between 3 hours and 1 hour before scheduled departure. Please note that the boarding gate closes 45 minutes before departure, and passengers must adhere to the Icelandair boarding procedures and timelines to avoid hassles.

Icelandair AEY Arrivals Terminal

Icelandair flights arrive at Main Terminal as the terminal is designed to handle the huge volume of international traffic. Upon arrival, proceed to the immigration section handled by the Customs Border Protection (CBP) officers who will verify your passport and other travel documents. For those who need assistance related to baggage issues, there’s a Lost and Found office at the curbside of the Arrival Hall at Akureyri Airport, Icelandair Main Terminal.

Lost and Found Services at Icelandair AEY Terminal

Any personal property that is left on board or at the Icelandair Terminal AEY gets handled by the airline’s Lost and Found counter at the Arrival Hall. Delay baggage – If the delivery of your baggage is delayed while arriving at AEY Main Terminal you must report the missing baggage report immediately upon arrival. Once you have escalated the issue, the airline’s representative will provide you Property Irregularity Report. The file number is unique and is a reference number for your missing luggage.

• For some reason, you fail to report the missing baggage at the airport, you have 21 days from the date of arrival to file a claim online.
• In case passengers need to purchase essential daily items like toiletries, briefs, vests, and medication, the airline offers compensation of 100 USD provided that the baggage delay is 24 hours or more.

Damage baggage – if you notice damage to your luggage, you must take it to the airline’s baggage executives at Icelandair Terminal Akureyri Airport. Once you report the matter, the airline will issue you a  Property Irregularity Report. You must keep this PIR number for future reference. Please note that damaged baggage claims must be filed within 7 days from the date of arrival.

Travel Services Offered at the Icelandair AEY Terminal

Once you arrive at AEY Airport, Icelandair Main Terminal, you can rest easy and the airline will look after your travel needs. Make sure you have the necessary paperwork ready, as the following services are offered at the AEY Main Terminal –

• Check-in – The airline offers check-in support at the airport, provided you have the necessary paperwork and must arrive 2 hours before departure for international flights. It is recommended to provide a 6-character booking number, and passport number to the airline agent at the airport to complete the process.
• Baggage check-in – Passengers who have bags to check or need to purchase an additional baggage allowance at Icelandair AEY Departure Terminal, go to the check-in counter and print their bag tags. The airline accepts bags u to 45 minutes before scheduled departure.
• Icelandair service desks – For passengers who need assistance between flights there are service desks available at the Arrival Hall of AEY Main Terminal. These service desks are open when the Icelandair flights are arriving and departing.
• Select a seat – Passengers who booked the flight online have the option to select the seats at the time of check-in at the airport. If your travel involves multiple flights, the airline allocates seats to the passenger at the airport.
• Special assistance – Wheelchair service, traveling with infants, seeing-eye dogs, and all special assistance can be requested at the Icelandair Terminal AEY at no additional charge.

Flight Delays at Icelandair AEY Terminal

Passengers whose flight has been delayed by 5 hours or more and who do not wish to reschedule their flight to the same or a later date have the option to request a refund on the unused portion of the fare. Passengers whose flight has been subjected to a delay are also entitled to care in reasonable relation to the waiting time. Passengers are entitled to the Right to Care if there is a delay of  –

• 2 hours or more for flights less than 1500 km
• 3 hours or more for a flight distance between 1500 and 3500 km
• 4 hours or more for flight distances above 3500 km

In case there is an overnight flight delay, passengers are also entitled to accommodation and airport transfer. Passengers are also entitled to flight delay compensation if there is a delay of 3 hours or more.

Shopping/Dining Options at Icelandair AEY Terminal

At Icelandair AEY Terminal a range of shopping and dining options keep passengers busy while waiting for their flight and enhancing their travel experience. Main Terminal features a variety of food outlets ranging from cafes and quick service joints to fine dining and steakhouses.

Restaurants	Shops
Bento Sushi	Swarowski
Camden Foods Co.	DFS Duty-Free
Buffalo Wild Wings	Pandora
Urban Crave	5th & Sunset
McDonald’s	Cell Phone Purchase (AT&T)
Dunkin Donuts	Michael Kors
Jamba Juice	Victoria’s Secret
Peets Coffee & Tea	Coach
Camden Foods Zippin	Hugo Boss
Vino Kitchen & Bar	Brooks Brothers

Services/Amenities at Icelandair AEY Terminal

Here is a list of services/amenities available at Icelandair AEY Main Terminal for hassle-free travel –

Map for Icelandair AEY Airport Terminal – Akureyri Airport

Refer to this map to navigate the Icelandair Akureyri Airport Terminal –

Contact Icelandair AEY Terminal – Akureyri Airport

At the Icelandair AEY Terminal, there are a variety of contact options that assist passengers with baggage, flight information, and other travel-related services. Passengers can be reached via phone and through the following social media handles –

Twitter	https://twitter.com/Icelandair
Facebook	https://www.facebook.com/Icelandair
Instagram	https://www.instagram.com/icelandair/
Phone Number	+1-800-223-5500

IcelandAir AEY Terminal offers a variety of amenities and services for memorable travel experiences. Also, the airline’s last-minute services at the airport help you resolve last-minute hassles at the airport. The shopping and dining options at the Main Terminal of AEY ensure you make the most of your waiting time while you shop for the essential and luxury items.

FAQs